ProductUnclaimedAIB2BCustomer ServiceHR TechSaaS

Solidroad

by Solidroad

AI-powered QA and training platform for enterprise CX teams that reviews 100% of customer interactions and generates custom agent simulations.

solidroad.com

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About

Solidroad is an enterprise CX quality platform that provides automated QA, AI coaching, and lifelike training simulations across phone, live chat, video, and email support channels. It generates custom agent trainings based on real customer conversation patterns and provides AI scorecards, benchmarking between human and AI agents, and process improvement workflows. The platform integrates with existing CX tooling and is used by BPOs including PartnerHero and Tech Mahindra, reducing onboarding times by 50%. Solidroad is a product of Solidroad.

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web
Ownership
unclaimed

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For people

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Nothing listed yet.

Product details

Product kind
Saas
Pricing model
Enterprise
Free tier
No
Open source
No

Platforms

web

Use cases

Automate QA review of 100% of customer interactionsTrain support reps with AI customer simulationsBenchmark human vs AI agent performanceReduce onboarding times for CX teamsContinuously improve agent quality

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