Solidroad
AI agents for CX teams, starting with training and QA.
About
Solidroad builds AI agents for CX teams, starting with training and QA. Solidroad agents train human reps in a simulated environment, and evaluate their performance in live customer channels. By starting with training and QA, our agents learn how humans learn, and their performance can be compared directly with human reps. This enables us to prove the value of the rest of the agents on our roadmap. Since launching last summer, we’ve reduced onboarding times by 50% at several of the world’s largest outsourced contact centres/BPOs like PartnerHero and Tech Mahindra, and improved go-live CSAT at Crypto.com by 3% (now above 90% CSAT). Solidroad is a Y Combinator company (Winter 2025). YC-listed status: Active.
- Website
- solidroad.com
- Location
- San Francisco, CA, USA
- Added via
- web
- Ownership
- unclaimed
Where to go
Products
- Solidroad — AI-powered QA and training platform for enterprise CX teams that reviews 100% of customer interactions and generates custom agent simulations. · Saas · Enterprise
Links
- Y Combinator profileycombinator