Karta Inbound Voice AI

Voice agents that resolve complex L2 and L3 inbound customer cases end to end

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About

Karta's inbound voice AI handles complex customer service calls for financial institutions, identifying several intents in one conversation, retrieving data and executing workflows across enterprise systems, and escalating to human agents when needed. It is powered by Karta's predictive context engine and is part of a wider agent suite that also covers chat and WhatsApp.

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Product details

Product kind
Saas