Gleap's AI support engineer that investigates hard tickets before a human sees them
Kai Resolve is Gleap's second-level AI support agent for escalated tickets. It investigates using the conversation, screen recordings, console and network logs, account data, MCP tools, APIs, read-only databases and source code, then resolves safe issues, answers the customer, or escalates with a diagnosis to a human, Kai Code or Kai PM. It is billed on usage.
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