ProductUnclaimedAIArtificial IntelligenceB2BCustomer SupportProductivitySaaS

Unthread

by Unthread

AI-native helpdesk built into Slack and Microsoft Teams that converts conversations into trackable tickets with agentic AI resolution.

unthread.io

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About

Unthread is an AI-native helpdesk that turns Slack and Microsoft Teams conversations into trackable, auto-resolved support tickets. An AI agent reads each ticket, searches a connected knowledge base, and delivers grounded answers with human fallback, claiming 40% deflection on day one. The platform supports email, web chat, Teams, and API intake in one unified inbox. It includes a self-learning knowledge base that drafts articles from resolved tickets, 100+ native integrations, SLA tracking, and detailed analytics. It serves IT, HR, customer support, and RevOps teams. Unthread is a product of Unthread.

Added via
web
Ownership
unclaimed

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For people

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Nothing listed yet.

Product details

Product kind
Saas
Pricing model
Enterprise
Open source
No

Platforms

webslack

Use cases

Slack-native IT supportHR ticket managementCustomer support automationAI ticket triageKnowledge base managementSLA tracking

Integrations

SlackMicrosoft TeamsEmail

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