ProductUnclaimedAIAnalyticsB2BSaaS

Thematic

by Thematic

Customer intelligence layer that unifies unstructured feedback from all channels into one governed, traceable source of truth for CX teams.

getthematic.com

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About

Thematic ingests unstructured customer feedback from surveys, support tickets, call transcripts, app reviews, and CRM notes, applying its AI Theming Agent to surface bottom-up themes traceable to exact customer quotes. The Scoring Agent generates predicted NPS, churn propensity, and effort scores without waiting for survey data. Insights route automatically to teams via tickets, alerts, and dashboards through open-architecture AI agents. The platform is SOC 2 Type II certified with PII redaction and translation built in, and a Forrester study measured 543% three-year ROI with payback under six months. Thematic is a product of Thematic.

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web
Ownership
unclaimed

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Product details

Product kind
Saas
Pricing model
Enterprise
Free tier
No
Open source
No

Platforms

web

Use cases

Customer feedback analysisNPS improvementChurn predictionCX reportingVoice of customer programsExecutive reportingProduct prioritization

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