AI agent that handles frontline operations over plain SMS—triaging issues, creating work orders, and building a searchable knowledge base.
Sidekick lets workers report problems, photos, or voice memos via plain SMS from any phone with no app or login required, then triages issues, creates work orders, routes to the right person, and keeps everyone in the same thread. Every fix and workaround is captured into a searchable plant knowledge base the company owns, enabling on-demand generation of handbooks, safety procedures, and FAQs. The platform also monitors connected machine data and texts the right technician when readings drift, and delivers new-hire training modules over text. Sidekick is a product of Sidekick.
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