Agentic B2B customer support platform where humans and AI agents collaborate to investigate, resolve, and act on customer signals across all channels.
Pylon is an agentic support platform purpose-built for B2B companies, enabling human and AI agent collaboration across Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone. Agent types include Assist Agent, Background Agent, Slack Agent, Support Agent, and configurable Skills, all configured in natural language. The platform provides full account-level context, workforce management, ticketing, analytics, knowledge base, and integrations with HubSpot and Salesforce. Trusted by 1,500+ B2B customers globally. Pylon is a product of Pylon.