AI-powered internal ticketing platform that retrieves knowledge from SharePoint and routes requests in Teams and Slack.
Jetdocs provides universal ticketing infrastructure with an AI assistant (Gerald) that searches SharePoint documents and FAQs to deflect internal support tickets, automatically routing unanswerable questions as structured tickets to the appropriate person. The platform integrates with Microsoft Teams and Slack, supports custom no-code workflows via webhooks and APIs, and provides multi-access workspaces with department isolation and permission control. Jetdocs is a product of Jetdocs.