AI QA and training platform for customer support that evaluates 100% of interactions, auto-coaches agents, and runs real-life training simulations.
Intryc is an AI-powered quality assurance and agent training platform for customer support operations. It evaluates human and AI CX agents in AI, manual, or co-pilot modes using custom scorecards and intelligent sampling rules, with 90% guaranteed accuracy. The AutoCoaching feature delivers instant personalized feedback after QA insights, and AI Simulations let agents practice real ticket scenarios before going live, cutting onboarding time by 50% and reducing onboarding risk by 40%. The platform integrates with 20+ helpdesks and knowledge bases and supports cross-channel reporting. Intryc is a product of Intryc.
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