Giga

Autonomous AI support agent platform that accepts a metric goal and continuously runs live-traffic experiments to improve it.

giga.ai

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About

Giga lets companies build multimodal AI support agents in under five minutes by ingesting policies and knowledge, then automatically optimizes them toward a target KPI (resolution rate, CSAT, or escalation rate) by running iterative experiments on live traffic and scaling successful changes. Agents speak natively in 99 languages and adapt to verticals including fintech, banking, retail, telecom, healthcare, and logistics. The platform includes conversation analytics, segmentation via natural language, and a Giga CLI. Giga is a product of Giga.

Website
giga.ai
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Product details

Product kind
Saas
Open source
No
webapicli
Customer support automationResolution rate improvementMultilingual supportCSAT optimizationSupport ticket deflection