Clad

AI support investigation layer that triages customer issues from Slack, Discord, and email and produces evidence-backed engineering tickets.

useclad.ai

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About

Clad consolidates customer threads from Slack, Discord, Teams, and email into a unified inbox, classifies and triages them on arrival, then automatically investigates root causes by pulling analytics, backend data, and deploy history from GitHub. It converts investigations into full-context Linear tickets with root cause and proposed fix attached. Every reply Clad drafts starts as a draft requiring human approval before reaching any customer. Clad is a product of Clad Labs.

Website
useclad.ai
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Product details

Product kind
Saas
Open source
No
webslack
customer issue triagebug root cause analysisengineering handoffssupport ticket creationincident investigation
SlackDiscordMicrosoft TeamsStripeGitHubLinear