Open-source, AI-powered customer support platform that unifies email, live chat, and social messaging in one inbox with self-hosting or cloud options.
Chatwoot is an open-source customer support platform that can be self-hosted or used in the cloud, consolidating support across website live chat, email, Facebook, Instagram, Telegram, and LINE in a single inbox. It includes Captain, a built-in AI agent that learns from the help center and FAQs to handle common questions autonomously, and a Copilot assistant that gives agents smart answer suggestions, instant access to past conversations, and real-time translation. Chatwoot positions itself as an open-source alternative to Intercom and Zendesk. Chatwoot is a product of Chatwoot.
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