AI agents for contact center and customer experience operations
Flyle (株式会社フライル) is a Tokyo-based startup building AI agents for contact centers and CX teams. Its suite includes an AI Operator that handles phone, chat and email inquiries and completes orders and changes by integrating with internal systems, escalating hard cases to humans with context, plus AI voice-of-customer analysis, response quality evaluation, surveys and a BI data platform. Led by CEO Yuichi Takabe, it announced a ¥1.88B Series A in October 2026 from investors including ALPHA, ALL STAR SAAS FUND, Firstlight Capital, Aflac Ventures Japan, Japan Post Capital, Salesforce Ventures, Mitsubishi UFJ Capital, Mizuho Capital and SMBC Venture Capital, bringing total funding to about ¥2.27B; AI Operator is slated for official launch in November 2026 (per PR TIMES and BRIDGE).