AI support engineer that investigates and resolves customer issues with evidence
Decimal AI builds an AI support engineer for technical B2B products. It investigates customer issues across code, logs, configs, production data, documentation, and past tickets, then returns evidence-backed analysis and draft responses inside existing tools such as Plain, Pylon, Zendesk, Jira, Salesforce, GitHub, and Slack. The company describes read-only-by-default connections and says customer data and source code are not used to train foundation models. Public coverage in September 2026 described a seed round led by Khosla Ventures and Kearny Jackson.
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