AI agent platform for disputes, fraud and other financial services operations
Casap is an agentic AI platform for financial institutions. Its specialized agents investigate, decide and act across disputes, fraud, collections and claims, applying each institution's own policies, working across existing systems and escalating decisions that need human judgment, with an auditable record of every action. Founded in 2023 and based in New York, with Shanthi Shanmugam as CEO and co-founder, Casap says it works with more than 100 banks, credit unions, fintechs and processors. On October 28, 2026 it announced a $56M Series B led by Base10 Partners with strategic participation from Experian and Synchrony, bringing total funding to $90M.
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