Product category
Software for managed service providers and multi-client IT operations
MSP software helps managed service providers deliver repeatable IT services across multiple customer environments. Depending on scope, tools may cover remote monitoring and management, PSA and ticketing, documentation, backup, security, quoting and billing, customer portals, and automation. Buyers should compare multi-tenancy, customer and site separation, technician permissions, integrations, supported endpoints, alert ownership, patch and automation controls, pricing units, reporting, audit evidence, data export, and offboarding support.